Comments on: About http://www.deafhealthtalk.org.uk Blog about deaf health and health services Fri, 27 Aug 2010 15:02:51 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: John Norfolk http://www.deafhealthtalk.org.uk/about/comment-page-1/#comment-341 John Norfolk Sat, 05 Dec 2009 19:07:04 +0000 http://www.deafhealthtalk.org.uk/?page_id=2#comment-341 I live in Tiverton, Devon, where my GP practice is the Castle Place practice based at Tiverton Hospital. They have set up an on-line appointment booking service which is a great help in making doctor's apppointments. There is also a visual display board to tell you when you are being called for the appointment. It has a seriously LOUD beep to warn when the display changes and it makes me jump as the shrill sound is magnified by my hearing aids!! I am quite pleased with what they do to help although I do have one minor gripe .... the on-line appointment booking service only allows me to book with a GP but not with the practice nurse. This is a nuisance as a great many deaf patients are older and need routine check-ups for blood pressure or blood samples and these are dealt with by the nurse, not the doctor. So I have to go in person to the surgery and arrange the routine appointment at the receptionists counter. With all the background noise its not easy. I live in Tiverton, Devon, where my GP practice is the Castle Place practice based at Tiverton Hospital.
They have set up an on-line appointment booking service which is a great help in making doctor’s apppointments. There is also a visual display board to tell you when you are being called for the appointment. It has a seriously LOUD beep to warn when the display changes and it makes me jump as the shrill sound is magnified by my hearing aids!!
I am quite pleased with what they do to help although I do have one minor gripe …. the on-line appointment booking service only allows me to book with a GP but not with the practice nurse. This is a nuisance as a great many deaf patients are older and need routine check-ups for blood pressure or blood samples and these are dealt with by the nurse, not the doctor. So I have to go in person to the surgery and arrange the routine appointment at the receptionists counter. With all the background noise its not easy.

]]> By: Rachel Morgan http://www.deafhealthtalk.org.uk/about/comment-page-1/#comment-332 Rachel Morgan Tue, 10 Nov 2009 20:46:13 +0000 http://www.deafhealthtalk.org.uk/?page_id=2#comment-332 <blockquote cite="#commentbody-4"> <strong><a href="#comment-4" rel="nofollow">Hilary Rundell</a> :</strong>About three years ago when I first saw the leaflet about SignTranslate, I did a copy and gave to my GP. Nothing happened till last year when I saw the advertisement on SignTranslate that I did a copy and post to the Manager of my surgery. Reply was that they have the Loop System and I reponsed that it wasn’t any good to myself that I need a Sign Langauge interpreter. I didn’t get a response to the SignTranslate till December 2008 with the remarks on cost but nothing to say whether they will try it out or not. I contacted SignTranslate for help as felt getting nowhere with my surgery. I wrote again and the response was that they have passed to PCT for funding, yet they are missing out on trying it for a year since last summer. I did point out that it was the best way of getting a signer quicker as sometimes you cannot get one on the day of your appointment.What annoys me about the surgery is how did they know whether to have the Loop System as patients are not asked what their needs are, such as sending out survey letter. I don’t know if other deaf patients use the same surgery as myself.The only thing I have found of improvement for my needs since I have used the surgery for many years is that there is a board announcement system in the waiting room and lets you know when it’s your turn to see your GP. Before the receptionist would call your name out, a system I didn’t like that whenever I had a appointment I would tell the receptionist not to call me but to come and tell me which was a help.</blockquote>

Hilary Rundell :About three years ago when I first saw the leaflet about SignTranslate, I did a copy and gave to my GP. Nothing happened till last year when I saw the advertisement on SignTranslate that I did a copy and post to the Manager of my surgery. Reply was that they have the Loop System and I reponsed that it wasn’t any good to myself that I need a Sign Langauge interpreter. I didn’t get a response to the SignTranslate till December 2008 with the remarks on cost but nothing to say whether they will try it out or not. I contacted SignTranslate for help as felt getting nowhere with my surgery. I wrote again and the response was that they have passed to PCT for funding, yet they are missing out on trying it for a year since last summer. I did point out that it was the best way of getting a signer quicker as sometimes you cannot get one on the day of your appointment.What annoys me about the surgery is how did they know whether to have the Loop System as patients are not asked what their needs are, such as sending out survey letter. I don’t know if other deaf patients use the same surgery as myself.The only thing I have found of improvement for my needs since I have used the surgery for many years is that there is a board announcement system in the waiting room and lets you know when it’s your turn to see your GP. Before the receptionist would call your name out, a system I didn’t like that whenever I had a appointment I would tell the receptionist not to call me but to come and tell me which was a help.

]]> By: Hilary Rundell http://www.deafhealthtalk.org.uk/about/comment-page-1/#comment-4 Hilary Rundell Wed, 08 Apr 2009 17:23:37 +0000 http://www.deafhealthtalk.org.uk/?page_id=2#comment-4 About three years ago when I first saw the leaflet about SignTranslate, I did a copy and gave to my GP. Nothing happened till last year when I saw the advertisement on SignTranslate that I did a copy and post to the Manager of my surgery. Reply was that they have the Loop System and I reponsed that it wasn't any good to myself that I need a Sign Langauge interpreter. I didn't get a response to the SignTranslate till December 2008 with the remarks on cost but nothing to say whether they will try it out or not. I contacted SignTranslate for help as felt getting nowhere with my surgery. I wrote again and the response was that they have passed to PCT for funding, yet they are missing out on trying it for a year since last summer. I did point out that it was the best way of getting a signer quicker as sometimes you cannot get one on the day of your appointment. What annoys me about the surgery is how did they know whether to have the Loop System as patients are not asked what their needs are, such as sending out survey letter. I don't know if other deaf patients use the same surgery as myself. The only thing I have found of improvement for my needs since I have used the surgery for many years is that there is a board announcement system in the waiting room and lets you know when it's your turn to see your GP. Before the receptionist would call your name out, a system I didn't like that whenever I had a appointment I would tell the receptionist not to call me but to come and tell me which was a help. About three years ago when I first saw the leaflet about SignTranslate, I did a copy and gave to my GP. Nothing happened till last year when I saw the advertisement on SignTranslate that I did a copy and post to the Manager of my surgery. Reply was that they have the Loop System and I reponsed that it wasn’t any good to myself that I need a Sign Langauge interpreter. I didn’t get a response to the SignTranslate till December 2008 with the remarks on cost but nothing to say whether they will try it out or not. I contacted SignTranslate for help as felt getting nowhere with my surgery. I wrote again and the response was that they have passed to PCT for funding, yet they are missing out on trying it for a year since last summer. I did point out that it was the best way of getting a signer quicker as sometimes you cannot get one on the day of your appointment.
What annoys me about the surgery is how did they know whether to have the Loop System as patients are not asked what their needs are, such as sending out survey letter. I don’t know if other deaf patients use the same surgery as myself.
The only thing I have found of improvement for my needs since I have used the surgery for many years is that there is a board announcement system in the waiting room and lets you know when it’s your turn to see your GP. Before the receptionist would call your name out, a system I didn’t like that whenever I had a appointment I would tell the receptionist not to call me but to come and tell me which was a help.

]]> By: Hello world! « Deaf Health Talk http://www.deafhealthtalk.org.uk/about/comment-page-1/#comment-2 Hello world! « Deaf Health Talk Wed, 25 Mar 2009 11:22:04 +0000 http://www.deafhealthtalk.org.uk/?page_id=2#comment-2 [...] story can help. The more examples - good and bad - the easier it is to change services. See the About page for more [...] [...] story can help. The more examples – good and bad – the easier it is to change services. See the About page for more [...]

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