Comments for Deaf Health Talk

Comment on Welcome by Surraya

Surraya — Mon, 01 Mar 2010 14:29:44 +0000

Sorry, that should read pals@heartofengland.nhs.uk

Comment on Welcome by Surraya

Surraya — Mon, 01 Mar 2010 13:48:49 +0000

Hi Neil

I’m from the communications team at Heart of England NHS Foundation Trust, which runs Solihull Hospital. I’m sorry to hear you’ve had two bad experiences at Solihull – have you contacted someone in PALS, who should be able to help with your complaint? They can be contacted via email on pals@heartofengland.nhs.uk.nhs.uk

Comment on Welcome by Neil Patterson

Neil Patterson — Thu, 18 Feb 2010 12:37:15 +0000

Linked to my comment 1st Feb. The door and phone are still there. As usual they are deaf to my complaint! named and shamed award to solihull hospital.

Comment on Welcome by Annoymous

Annoymous — Thu, 04 Feb 2010 20:57:08 +0000

A week ago, I went to see the doctor that i have a urine problem. My urine sample has been sent it to the lab. The Surgery asked me to ring back after one week for result.

Until today I rang the surgery as they asked me to do it again because the result is not right. Why did they didnt contacted me earlier rather than today! I told the surgery that they should be contacted my text mobile.

Unfortunately that they are not allowed to contact me by a mobile text as they only need my telephone number.

I am very worried if my result is bad news but how they contact me in right time rather than delaying. or doctor need me to come .

I couldn’t believe that the Surgery said they found it is very difficult to contact me as a deaf person and too complicate with technical like typetalk and text as they dont understand how to do it! I am so annoyed about it.

My previous experience that I was in bad traffic as I was running very late to go see doctor but I can’t ring the surgery by my mobile. I had to text my brother then he phoned the surgery behalf of me. I was so embrarrased that my brother asked me what is wrong and started worried about me. I told him back it was for my smear test. what a embrarrased! I rather to use my mobile as more independence without relying on other people!

Comment on Welcome by Neil Patterson

Neil Patterson — Mon, 01 Feb 2010 13:30:08 +0000

Last week – I went to hospital in Birmingham. Even I had to inform them I am deaf and the importance of interpreter to be there as this is important appointment for me.

Interpreter wasn’t booked. The nurse asked me if I did bring family/friend? I told the nurse it is their responsibility and I do get fed up calling and calling them to make sure I have interpreter even they have “DEAF” on my record but still miss that!

However cos the interpreter was not there and I do not want to delay the appointment because I was in pain and I want to solve this so I had to resort to old fashioned pen and paper.

After 20 mins scribbling and I may need major surgery and this is why this is important to ensure I get the full information. When I walk out – I wasn’t sure and would have ask lots more questions but I didn’t want to write.

I will blog this to let you know what happens next.

Really it would be nice if I just had to mention my name and they booked interpreter automatically. Surely that is possible in nowaday. Then again it is NHS for you.

I am going to hospital today so should be interesting to see as last month I made complaint to one lady as in order to get in the building – you have to use the phone, state your name and get in. I hate this moment feeling helpless and having to ask other people to help me. Will it improved this time???

Comment on About by John Norfolk

John Norfolk — Sat, 05 Dec 2009 19:07:04 +0000

I live in Tiverton, Devon, where my GP practice is the Castle Place practice based at Tiverton Hospital.
They have set up an on-line appointment booking service which is a great help in making doctor’s apppointments. There is also a visual display board to tell you when you are being called for the appointment. It has a seriously LOUD beep to warn when the display changes and it makes me jump as the shrill sound is magnified by my hearing aids!!
I am quite pleased with what they do to help although I do have one minor gripe …. the on-line appointment booking service only allows me to book with a GP but not with the practice nurse. This is a nuisance as a great many deaf patients are older and need routine check-ups for blood pressure or blood samples and these are dealt with by the nurse, not the doctor. So I have to go in person to the surgery and arrange the routine appointment at the receptionists counter. With all the background noise its not easy.

Comment on Welcome by Natalie

Natalie — Thu, 19 Nov 2009 09:21:58 +0000

I’m deaf, NOT dumb. Think Equal Opps!! Treat deaf people the same but DON’T treat us like we are dumb. we are not, we just find it difficult!! It would be better if people have some awarness about deaf people and adjust things so deaf people will be able to communicate. it won’t kill you, you know!!

Comment on Welcome by Natalie

Natalie — Thu, 19 Nov 2009 09:15:05 +0000

Heyy,
I’m deaf myself, and i’m raised in a hearing world as i’m the only deaf person in my family.
I have a story for you.
I went to the hospital for a ear check up, my mum explained to the doctor that i’m deaf but have a cochlear implant so i can hear fairly well but the doctor was adamant to shout in my deaf ear- “just to see if your daughter has some hearing left.” Whereas my mum have told him several times that im PROFOUNDLY DEAF.

Comment on Welcome by Jess

Jess — Wed, 18 Nov 2009 23:07:57 +0000

Hi, I mayself am hearing. I’m a third year student nurse and am currently learning BSL 101. It is very basic but hopefully I’ll be able to help out more on the wards than some (stupid) nurses that think that shouting helps.
I hope that I’ll get to use my BSL effectively and make hospital stays that bit more comfortable.

Comment on About by Rachel Morgan

Rachel Morgan — Tue, 10 Nov 2009 20:46:13 +0000

Hilary Rundell :About three years ago when I first saw the leaflet about SignTranslate, I did a copy and gave to my GP. Nothing happened till last year when I saw the advertisement on SignTranslate that I did a copy and post to the Manager of my surgery. Reply was that they have the Loop System and I reponsed that it wasn’t any good to myself that I need a Sign Langauge interpreter. I didn’t get a response to the SignTranslate till December 2008 with the remarks on cost but nothing to say whether they will try it out or not. I contacted SignTranslate for help as felt getting nowhere with my surgery. I wrote again and the response was that they have passed to PCT for funding, yet they are missing out on trying it for a year since last summer. I did point out that it was the best way of getting a signer quicker as sometimes you cannot get one on the day of your appointment.What annoys me about the surgery is how did they know whether to have the Loop System as patients are not asked what their needs are, such as sending out survey letter. I don’t know if other deaf patients use the same surgery as myself.The only thing I have found of improvement for my needs since I have used the surgery for many years is that there is a board announcement system in the waiting room and lets you know when it’s your turn to see your GP. Before the receptionist would call your name out, a system I didn’t like that whenever I had a appointment I would tell the receptionist not to call me but to come and tell me which was a help.